Privacy Policy
Extinkt Pty Ltd is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. This policy explains how we collect, use, disclose, store, and safeguard your personal information.
A copy of the Australian Privacy Principles is available at the Office of the Australian Information Commissioner: https://www.oaic.gov.au
What Personal Information We Collect and Why
“Personal Information” refers to information or an opinion that can identify an individual. The types of personal information we may collect include:
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Name
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Address
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Phone number
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Email address
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Date of birth
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Medical or treatment-related information relevant to your service
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Information submitted through online bookings, forms, or social media
We collect personal information for purposes including:
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Providing our tattoo removal and laser services
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Managing bookings and enquiries
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Client communication and follow-up care
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Administration and internal record keeping
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Marketing, promotions, and service updates (you may opt out at any time)
Where appropriate, we will explain why we are collecting your information and how it will be used.
Sensitive Information
Sensitive information—such as health details—is collected only when:
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It is necessary for providing our services
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You have given explicit consent
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Required or authorised by law
We handle all sensitive information in strict confidence and with additional security protections.
How We Collect Personal Information
We collect information in various ways, including:
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Consultations and treatment sessions
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Phone calls, SMS, and written correspondence
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Website forms and online bookings
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Social media communications
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In-person interactions within our clinic
Where reasonable, we will collect personal information directly from you. If we receive information from a third party, we will take reasonable steps to make you aware of this.
Disclosure of Personal Information
We may disclose your personal information:
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To third parties where you have provided consent
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To service providers assisting with business operations (e.g., booking systems, payment processing)
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Where required or authorised by law
We do not sell, rent, or trade personal information.
Storage and Security of Personal Information
Your personal information is stored securely and protected from:
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Unauthorised access
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Misuse or loss
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Modification or disclosure
When information is no longer required, it is destroyed or permanently de-identified. Certain records may be kept for a minimum of 7 years in line with legal and clinical obligations.
Accessing and Updating Your Information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
To protect your privacy, we may require proof of identity before releasing any information. No fee is charged for access requests, though a fee may apply for reproducing documents.
Maintaining Accurate Information
We take reasonable steps to ensure personal information is accurate and up to date. If your details change, please let us know as soon as possible so we can maintain accurate records.
Policy Updates
This Privacy Policy may be amended from time to time. The most current version will always be available on our website.
Complaints or Enquiries
If you have questions about this Privacy Policy or wish to make a complaint, you can contact us using one of the following methods:
In Writing:
Extinkt Pty Ltd
Shop 4
116 Queen Street
Campbelltown NSW 2560
Phone: (02) 4656 2930
Contact Form: Available on our website
We will respond to all enquiries promptly and in accordance with the Privacy Act.
Book Online Today.
Select the appointment which best suits your needs. If you are unsure, you can also book by calling the clinic.